Shipping & Returns

PRICES

All prices quoted are in Australian Dollars ($) exclusive of GST and are subject to change without notice.

PAYMENTS

We use the EWay payment gateway to ensure that your online credit card payments are secure. We accept all credit cards including Visa, Mastercard, Diners Club & American Express. Your order will not be dispatched until the payment has cleared.

If you come to our warehouse, we offer cash or credit card facilities. Phone orders can pay by credit card, or via Direct Deposit.

TRADING ACCOUNTS

We do offer 30 day trading accounts for Australian businesses; this is primarily for those companies who wish to deal with us as a preferred supplier. Your first order must be paid up front. A credit account application form will be sent to you upon your request to setup a trading account. Accounts will be approved based on 3 trade references and independent credit checks. Approval is discretionary. Once your application for credit has been approved, you will be issued a monthly statement. Payment is due 30 days from EOM of date of invoice.

Safety Zone Australia are a CreditorWatch member. Accounts not paid within terms may have a payment default registered against them, affecting your ability to access credit from other suppliers in the future.

POSTAGE

We offer free standard shipping to the Perth metro area for orders over $150 (excl GST). Orders less than this will incur a freight charge of $15 (excl GST). Outside of the Perth metro, items are shipped using Australia Post or our preferred freight service. Larger items will incur a flat rate $15 shipping charge, or be unavailable to purchase online.

For account customers, B2B deliveries are free in-store except for urgent express delivery or small orders less than $100 (excl GST). A small freight charge may apply in these instances.

DISPATCH

We only ship within Australia. Most orders will be dispatched the next business day, stock permitting. Webstore or cash customer sales will be dispatched only after clearance of payment.

If any item is not in stock, we will notify you if delivery into our warehouse is expected to be longer than 5 business days. You should receive your item within 1-10 business days of dispatch from our warehouse, depending on your location. We only ship items Monday – Friday excl WA public holidays.

RETURNS

This policy only applies to products purchased from our webstore – this does not apply to goods ordered in specifically on request or for account customers. Account customers please contact your sales representative.

You can return goods within 14 Business days following delivery as long as they are in their original packaging (including swing tags/labels), have not been used and are re-saleable. Embroidered, screen printed or customised orders cannot be returned. Contact our Customer Service Team at mail@safetyzone.com.au or call our office between 8am and 3pm (AWST) to discuss the reason for return, and to receive a Return Authorisation number.

Goods will not be accepted for return without a valid Return Authorisation number. Once you have received your Return Authorisation number, you must return the products to us within 14 days . They must be accompanied by a copy of your paid invoice and include the original packaging. Goods should arrive back with us in the same condition they were sent. The return of the goods is at your expense, and we recommend you obtain proof of posting as we cannot accept liability for goods that do not reach us.

After we have established that the item is unused and undamaged, you will be refunded the cost of the item. Goods cannot be exchanged; if you wish to replace the item, it must be reordered.

What happens if my product is faulty?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, please contact our Customer Service Team by emailing a picture of the fault to mail@safetyzone.com.au who will advise and assist with the returns process. We will replace the faulty goods at no expense to you.

We care about getting the right products to you,
wherever you are in Australia!